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Shipping & Returns

Shipping & Returns

Parasol unit


Delivery times and charges

Parasol unit are pleased to be able to offer international delivery of online orders, based on standard postage charges. We aim to dispatch all online orders within two working days. If your order is required urgently please contact Robin Spalding on robin@parasol-unit.org

UK Standard delivery, transit time – 3 to 5 working days

International- variable

When buying tickets please note that we do not issue physical tickets, please report to the front desk on arrival.

Refunds

Unfortunately Parasol unit is unable to offer a refund unless the item is faulty. Faulty items must be reported via email to robin@parasol-unit.org with 28 days to obtain a full refund. Parasol unit will refund any postage paid to send back the faulty item.

Exchanges

Items may be exchanged within 28 days if they are in a salable condition (still in plastic wrapping and undamaged) but Parasol is unable to cover the return postage of the item.